Pullman Zamzam Makkah - Mecca

Abraj Al Bait Complex, Mecca, Saudi Arabia, 21955show map
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room
Highlights
7
Very goodBased on  3680 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Saudi Arabia

Use Badge
Overview

Pullman Zamzam Makkah Hotel is a 5-star venue positioned about 18 km from Arafat. Offering accommodation in the 33-story building, the hotel combines historic architecture and modern facilities.

The city center is 20 minutes' walk of the property. Such tourist places as a mosque and a tower are fairly close by.

Pullman Zamzam Makkah Hotel offers a breathtaking view to its guests.

Taif airport is within a 75 km distance from the hotel.

Rooms

The property comprises 1315 luxurious rooms equipped with satellite TV, Wi-Fi, a private safe, a kitchenette and a trouser press. Pullman Zamzam Makkah Hotel offers rooms with city view. The hotel rooms come with carpet floor and ornate furniture.

Eat & Drink

The property features an a la carte restaurant serving international dishes. Guests can savor coffee, soft drinks and tea in the lobby bar.

Services

The hotel offers limousines for rent to explore the local sites.

Relax

Leisure facilities in Pullman Zamzam Makkah Hotel include a heated indoor pool and a library.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site at SAR 250 per day.

Year renovated:   2006.  Number of floors:   33.  Number of rooms:   1315.

+ More- Less
Facilities
Wi-Fi
Parking

SAR 250 per day

Luggage storage
24-hour services

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

Outdoor dining area

Restaurant buffet

Cafe

Shuttle

Free shuttle service

Fitness/ Gym

Exercise gym

Swimming pool

Indoor heated swimming pool

Sports & Fitness

  • Exercise gym

Services

  • Free shuttle service
  • 24-hour room service
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Shops/Commercial services
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Bar/ Lounge area
  • Outdoor dining area
  • Buffet breakfast

Business

  • Business centre
  • Business services
  • Secretarial service
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services

Spa & Leisure

  • Indoor heated swimming pool
  • Live entertainment
  • Sauna

Room view

  • City view
  • Landscape view
  • Haram view

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Connecting rooms
  • Rollaway beds

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Internet television
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
+ More- Less
Good to know
Check-infrom 12 pmFREECheck-outuntil 2 pmFREE
Children & extra bedsOne child0 - 2 yearsCotFREEExisting beddingFREEOne child3 - 6 yearsExisting beddingFREEExtra bedChildren above
6 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less

Rooms and availability

+ More- Less
Location
  • Nearby
  • City landmarks
Zamzam TowerZamzam Tower400 ft
The Sacred Mosque (Masjid Al Haram)The Sacred Mosque (Masjid Al Haram)1000 ft
Abraj Al BaitAbraj Al Bait400 ft
Safwah towerSafwah tower400 ft
Hajar TowerHajar Tower400 ft
Zamzam WellZamzam Well1000 ft
Abraj Al Bait MallAbraj Al Bait Mall400 ft
Abraj Al-Bait TowersAbraj Al-Bait Towers400 ft MeccaSaudi Arabia
Black StoneBlack Stone1400 ft MeccaSaudi Arabia
Masjid TaneemMasjid Taneem4100 ftAl Hil
+ More- Less
King Abdullah Zamzam Water ProjectKing Abdullah Zamzam Water Project2.0 mi
Makkah MuseumMakkah Museum2.1 mi
Um AlQura UniversityUm AlQura University2.7 mi
Makkah MallMakkah Mall4.3 miKing Abullah Ibn Abdul Aziz Rd
Safa to MarwaSafa to Marwa7.4 miMakkah Madinah Road
Jabal-al-noor (Mountain of Light)Jabal-al-noor (Mountain of Light)11.3 mi MeccaSaudi Arabia
+ More- Less
Getting around
Airports
Taif (TIF)46.5 mi
Train
Al Haramin Train "Mina 1 Station‎"4.9 mi
+ More- Less
Reviews
6.8
Very goodBased on  3680  reviews

Rating by category:

9.3
Rooms
9.0
Service
10.0
Location
  • 6.2
    Good

    Location and Ramadan Breakfast Menue

    Location

  • 3.8
    Guest rating

    Unfortunatli I did not like any thing!!!!

    Too hard to exccess Haram through two elevators, no car parking was availible and had to park 9 km away from hotel, very crowded hotel, does not worth benny and will never come back to it.

  • 4.2
    Guest rating

    The only real positive about ZamZam Grand Suites is the location.

    When checking into the room, they denied we had a reservation. After I showed a statement stating I had been charged 17,900 Riyal they all of a sudden "found" the room, this was 2 hours after trying to check in. Upon enterring the room there were diapers, tampons, and any other najis and filth you can think of all over the room. Worst thing I have ever seen in my life. Parking was 200 Riyal, and very inconvenient. The staff is very unhelpful and even disrespectful. There is a famous saying here, "Ta'al Bukara" which means "Come Tomorrow". If you ever need anything, and this is your response, you can take a more literal translation to be "Forget About It".

  • 5.8
    Guest rating

    1) I discovered after my arrival that there is no parking space at the hotel, and this was never mentioned niether by "Booking" nor by the hotel. 2) The staff at the hotel reception (during my check-in and check-out) were far below expectation in term of training and welcoming which you would expect based on the hotel rating and the fact that is managed by "Accor" 3) The booking I have made did not match the one that the hotel had in their records in terms of the number of people occupying the room.

  • 7.4
    Very good

    The location is very strategic and the room was comfortable for the family.

  • 10.0
    Exclusive

    I stayed in this hotel with my mother. We both found this hotel very comfortable, clean and with the right location to perform our umra. The staff were very helpful and polite. The service was very good. I highly recommend this hotel for those of you who look for both comfort and high standard service.

  • 9.2
    Superb

    I liked the location which is very close to the harram and we got the kaaba view.

    The cleaning service was not very good

  • 5.8
    Guest rating

    • very close to holy place ( Kaaba ) • the souq is in the hotel

    • some times they were ignoring what you asked for like to provide another tv remote etc.. • the hotel building is crowded because of the mall inside it • the kitchen in the room were without a cooker • the main room is small • the main room didn't have tv while the kids room had one • we had electricity failure for around 3 hours

  • 6.4
    Good

    Shpping center, Food courts, Haram and Kaba view

    Takes time to get what you want from the hotel

  • 5.8
    Guest rating

    Hello All, The location is great. The front desk stuff was bad it take me more that 180 minutes (standing) to get a room I was with my kids and wife. I would call one to help but he would just ignore me. Other than that it was OK. Thanks

  • 3.2
    Guest rating

    It was disaster staying there.. First it took me more than a hour for check in and they sent me for the reservation office because they couldn't find my reservation in there system.. My booking was for king size bed but the room was with double beds.. The safety box was closed and it took them to open it for me after a several calls.. In my second day of staying they didn't come to clean the room for me during the whole day.. In conclusion they have shortage of staff in compar to the rooms..

  • 5.4
    Guest rating

    The quality of service in general is lower than what is expected from 5 stars hotel and certainly inferior compared with neighbouring hotels within the same complex. The absence of internet access and wi fi in the rooms make it inconvenient to buisnessmen and also to new generation to stay in this hotel

  • 5.8
    Guest rating

    It is very near to hurm masque

    850 euros for three nights no tea and coffee making facility no internet broken locker not worth it

  • 7.8
    Fabulous

    View of Kabba was excellent and that the fact that Azaan and prayers are played live on room speakers thus making the prayers in room along with the jamaat.

    Cleaning staff needs improvement

  • 7.0
    Very good

    That its location is near the holy kaba

    The food in the hotel is very expensive and normal taste

+ More- Less
Highlights
7
Very goodBased on  3680 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Saudi Arabia

Use Badge
Good to know
Check-infrom 12 pmFREECheck-outuntil 2 pmFREE
Children & extra bedsOne child0 - 2 yearsCotFREEExisting beddingFREEOne child3 - 6 yearsExisting beddingFREEExtra bedChildren above
6 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Taif (TIF)46.5 mi
Train
Al Haramin Train "Mina 1 Station‎"4.9 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room
Cities nearby
  • Jeddah hotels - 68 km
  • Ta'if hotels - 55 km
  • Al Bahah hotels - 127 km
  • Al Hada hotels - 49 km
  • Dhahban hotels - 106 km
  • Rabigh hotels - 127 km
  • Obhor hotels - 79 km
  • Az Zahra' hotels - 74 km
  • Thuwal hotels - 121 km
  • Durat Alarous hotels - 105 km