Pullman Zamzam Makkah - Mecca

Abraj Al Bait Complex, Mecca, Saudi Arabia, 21955show map
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Rooms and Guests
2Guests1room
Highlights
7
Very goodBased on  3723 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Saudi Arabia

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Overview

Pullman Zamzam Makkah Hotel is a 5-star venue positioned about 18 km from Arafat. Offering accommodation in the 33-story building, the hotel combines historic architecture and modern facilities.

The city center is 20 minutes' walk of the property. Such tourist places as a mosque and a tower are fairly close by.

Pullman Zamzam Makkah Hotel offers a breathtaking view to its guests.

Taif airport is within a 75 km distance from the hotel.

Rooms

The property comprises 1315 luxurious rooms equipped with satellite TV, Wi-Fi, a private safe, a kitchenette and a trouser press. Pullman Zamzam Makkah Hotel offers rooms with city view. The hotel rooms come with carpet floor and ornate furniture.

Eat & Drink

The property features an a la carte restaurant serving international dishes. Guests can savor coffee, soft drinks and tea in the lobby bar.

Services

The hotel offers limousines for rent to explore the local sites.

Relax

Leisure facilities in Pullman Zamzam Makkah Hotel include a heated indoor pool and a library.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site at SAR 250 per day.

Year renovated:   2006.  Number of floors:   33.  Number of rooms:   1315.

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Facilities
Wi-Fi
Parking

SAR 250 per day

Luggage storage
24-hour services

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

Outdoor dining area

Restaurant buffet

Cafe

Shuttle

Paid airport shuttle

Fitness/ Gym

Exercise gym

Swimming pool

Indoor heated swimming pool

Sports & Fitness

  • Exercise gym

Services

  • Paid airport shuttle
  • 24-hour room service
  • Car rental
  • Laundry
  • Dry cleaning
  • Medical facilities service
  • Shops/Commercial services
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Bar/ Lounge area
  • Outdoor dining area
  • Buffet breakfast

Business

  • Business centre
  • Business services
  • Secretarial service
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services

Spa & Leisure

  • Indoor heated swimming pool
  • Live entertainment
  • Sauna

Room view

  • City view
  • Landscape view
  • Haram view

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Rollaway beds

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Internet television
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 17:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 2 yearsCotFREEExisting beddingFREEOne child3 - 6 yearsExisting beddingFREEExtra bedChildren above
6 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
Zamzam TowerZamzam Tower400 ft
The Sacred Mosque (Masjid Al Haram)The Sacred Mosque (Masjid Al Haram)1000 ft
Abraj Al BaitAbraj Al Bait400 ft
Safwah towerSafwah tower400 ft
Hajar TowerHajar Tower400 ft
Zamzam WellZamzam Well1000 ft
Abraj Al Bait MallAbraj Al Bait Mall400 ft
Abraj Al-Bait TowersAbraj Al-Bait Towers400 ft MeccaSaudi Arabia
Black StoneBlack Stone1400 ft MeccaSaudi Arabia
Masjid TaneemMasjid Taneem4100 ftAl Hil
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King Abdullah Zamzam Water ProjectKing Abdullah Zamzam Water Project2.0 mi
Makkah MuseumMakkah Museum2.1 mi
Um AlQura UniversityUm AlQura University2.7 mi
Makkah MallMakkah Mall4.3 miKing Abullah Ibn Abdul Aziz Rd
Safa to MarwaSafa to Marwa7.4 miMakkah Madinah Road
Jabal-al-noor (Mountain of Light)Jabal-al-noor (Mountain of Light)11.3 mi MeccaSaudi Arabia
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Getting around
Airports
Taif (TIF)46.5 mi
Train
Al Haramin Train "Mina 1 Station‎"4.9 mi
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Reviews
6.8
Very goodBased on  3723  reviews

Rating by category:

9.3
Rooms
9.0
Service
10.0
Location
  • 9.2
    Superb

    Although I was reluctant to book, Ieven booked & cancelled based on others feedback but I never regret it. I booked for my ELDERLYparents & they spent a wonderful time there starting from check in to check out.Examples: Customer Service was calling many times during the day to ensure optimum satisfaction, food was very delecious & overall service was excellent. No comment on location: Simply one of the best. Thx for making my parents very happy.

    Honestly, none!

  • 5.4
    Guest rating

    Location

    The cleanliness, unorganized, services and what you see in the pictures is definetly not what you get at all. The room (suite) has not been refurnished for more than 5 years for sure and have been used extensively to the extent that the furniture was partially broken, water heating system was extremly bad, You had to wait for 10 minutes with the water running to get hot water.

  • 7.4
    Very good

    location

    when i arrived the safety box was locked and no one came to unlock it even though i requested more than 3 times !! Hotel staff never answer the phone and if they answer, they don't come over.

  • 3.2
    Guest rating

    Location

    Poor services and bad rooms equipments - still under onstruction

  • 6.2
    Good

    Location

    No internet in the entire hotel during my stay

  • 10.0
    Exclusive

    location

    nothing, but some times thr elevators got full

  • 7.8
    Fabulous

    Location and food

    No parking for cars and nosie due to new building bside hotel

  • 6.2
    Good

    Location

    The noise and the bad smell all over, ventellation is poor all over the place

  • 5.8
    Guest rating

    location

    1- the key card should be change because it need reset many times a day 2- tha resption do not check the visitor ID befor thay reset the key card, this will make lot of prob. to the hotel. 3- the tea kit (mug, suger, lepton, coffey) not avilable in room. 4- orders for the room (lunch, diner) should not to be paid at the same time, it should be when checkout. 5- iron not avilbal.

  • 7.0
    Very good

    location

    staff in reception too crude and not organised. I checked inafter long time but the room was not ready ,not clean so I waited for about other 10 minutes.

  • 7.0
    Very good

    Pros: Location. The hotel is located on footsteps of the Holy Mosque. Extremely convenient. Cleanliness is above average/good. Availability of water, Air-conditioning and Room comfort is excellent. Cons: Pricy. I visited during the first week of Ramadan; and ended up paying SAR 2,450 per night, for a two bed apartment. That is pretty steep considering the fact that this does not include any meal. You have to pay SAR 300 per head for any meal. However, the hotel is located in a complex that houses a shopping mall; where you can find cheap food in the food court.

    Location.

  • 4.2
    Guest rating

    only the location

    it took me 3 hrs to check in as they said the system is down. even i tried to leave my luggage in the hotel to go and finish the Omrah but they refused when the system started, they did not find my reservation and asked me to go to the reservation office by myself to check, i spent long time to reach this office which is located in very difficult place beside the laundry. In general i dont i recommend this hotel to anyone as they are unprofessional and careless with the guests

  • 6.2
    Good

    Location

    Size of room was too small when we had the extra bed in the studio We bearly could reach the window !!!! Food was terrible in the resturant and the room service Do not ask for an extra bed in the studio. The single sofa opens as a bed, But they do not tell you that, and make you pay for the extra bed !!!!!!

  • 6.2
    Good

    Location

    advance payment. Lack of credit card machine for signature. Check out. I called thirty minutes prior. No one showed up, I had to carry my own luggage to the reception . The front desk stated, I should have dialed a 4 instead of 1. Found a roach in the room. My bathroom was flooded prior to my arrival. The electric oven was disabled, yet no microwave was available Restaurant refused to heat my oatmeal , stating there is no microwave oven in the kitchen. Made a call to security to allow my driver in, that was a waste of time, had to go in person after checking out to notify someone (security) who is sitting in a chair outside. Was questioned by security if I was staying there. Totally unacceptable . It was a poor judgement because of the clothing I was wearing ( blue jeans)

  • 3.8
    Guest rating

    location

    service and facilities are very poor. No TV and no Phone in supposed to be 5 star hotel. Reception staff very poor and no kitchen items as promised in Booked.net. Drainage problem and toilet was stinking. Worst Hotel i checked in my lifetime.

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Highlights
7
Very goodBased on  3723 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Saudi Arabia

Use Badge
Good to know
Check-infrom 17:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 2 yearsCotFREEExisting beddingFREEOne child3 - 6 yearsExisting beddingFREEExtra bedChildren above
6 years or adults
Extra bed
Maximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Taif (TIF)46.5 mi
Train
Al Haramin Train "Mina 1 Station‎"4.9 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
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